Real tools to stay calm, centred, and confident when tensions rise.
About this Workshop
Challenging conversations and escalating behaviour are part of everyday life at work, in the community, and even at home. When calm doesn’t work and emotions run high, you need real tools that help you respond with confidence instead of freezing or inflaming the situation. This practical, hands-on workshop gives you skills you can use straight away to handle conflict, stay grounded, and restore relationships when things get tense. What you’ll learn: Spotting the Signs: • Early warning signals before situations escalate • Reading body language and emotional cues • Recognising your own stress responses In-the-Moment Tools: • Practical techniques for heated conversations • Voice, tone, and positioning that calm, not inflame • What to say (and not say) when things get tense • Setting boundaries while still showing respect Recovery and Restoration: • Debriefing after difficult encounters • Rebuilding trust and relationships • Supporting others after a tough moment • Simple follow-up strategies that work This workshop is for anyone who deals with: • Difficult conversations at work, home, or in the community • Escalating behaviour in high-stress situations • Supporting colleagues, friends, or whānau after tough moments • Managing conflict while keeping relationships intact Whether you’re in a frontline role, leading a team, working with clients or customers, or simply wanting to grow your own confidence - this is for you. What you’ll gain: • Confidence under pressure, when it matters most • A shared language and toolkit you can use with others • Cultural responsiveness that honours all voices • Practical skills you can apply immediately Why Tuia Connect? Because people and connection come first. Our facilitators bring lived experience across education, police, frontline leadership, and community development. We know what it’s like when things heat up and how to bring the temperature back down. We create safe, brave spaces where learning sticks. We weave people and purpose together to create lasting impact. What People Are Saying 🌿 “Amazing - one of the best courses I’ve been to. I’d love to see Tuia do more!” 🌿 “Have been to several de-escalation courses and this one felt more engaging, more welcoming, and a safe space." How to Register: Click Register now to secure your spot and pay online by card. If you require a group booking or prefer to pay by invoice, please contact us directly at ilona@tuiaconnect.co.nz before registering.
Workshop Dates
Cancellations & Changes
We understand that life happens and plans can change. If you’re no longer able to attend your booked workshop, please let us know as soon as possible by emailing ilona@tuiaconnect.co.nz Cancellations made 7 or more days before the workshop – full refund (less any payment processing fees). Cancellations made within 7 days of the workshop – we’re happy to transfer your place to another person from your organisation or hold a credit for a future session. No-shows on the day – we’re unable to refund or transfer once the workshop has started. If Tuia Connect needs to postpone or cancel a workshop for any reason, you’ll be offered a full refund or the option to transfer to a new date. Our goal is always to be flexible and fair while ensuring spaces are used by those ready to attend.
Need help or have questions?
ilona@tuiaconnect.co.nz
